ISTE 2011 > Travel > Housing Information

Travel      Housing Information

The ISTE 2011 online housing site is now closed. If you need to update an existing reservation, please contact your hotel directly.

For alternate housing opportunities, please visit www.Hotels.com for additional (non-conference) hotel vacancies, or group with a colleague or two and rent a loft or condo in the downtown Philadelphia area via www.vrbo.com (Vacation Rentals by Owner).

Online Reservations top

Welcome to ISTE 2011's online housing reservation system. It features an interactive map and real-time inventory that allows you to see what rooms are currently available at each hotel, and gives you instant confirmation of your selection. Rooms at ISTE 2011 will go quickly, so be sure to make your reservations as soon as possible! Also, please thoroughly read our cancellation policy below.

You may wish to look at the list of conference hotels and map before entering the online system; it allows you to compare amenities at the different hotels at a glance.

Fax or Mail Reservations top

You may prefer to print out the Housing Form (PDF format) and fax or mail in your reservation. We do, however, encourage you to use the online system. Form processing is subject to standard delays related to handling U.S. mail, and the rooms you request may not be available when your form is received, in which case you will be placed in a hotel based on availability. Faxed or mailed housing forms requesting new reservations must be received at the Housing Bureau no later than May 19, 2011. Do not send housing forms with your conference registration.

You may also view or print a copy of the Housing Brochure (PDF format)

Payment Information top

All room reservations require a valid credit card with an expiration date of July 11 or after to process your reservation. Your credit card is required as a guarantee and may be charged in advance of your arrival. Your card will be charged if you cancel after the cancellation deadline or if you fail to show up on your expected arrival date. (Be sure to read the cancellation policy below). Should you wish to pay by check, please plan to hand-carry the check with you to the hotel and provide it at check-in. Do not send any check deposits to the housing bureau or the hotels prior to arrival.

All charges are subject to a 15.2% state and room tax. Some hotels may also attach additional surcharges. Please verify these charges directly with the hotel upon receipt of your acknowledgment. All hotels will require a credit card or an approximated amount of cash for incidentals for the entire stay upon check-in.

A note about phishing scams
Any company or travel agency contacting you directly is not affiliated with ISTE in any way. While we may contact you for clarification once you’ve submitted a reservation, ISTE will not contact you by phone, e-mail, fax, or mail to sell you a room. Find out more...

Confirmations top

Reservations made online will receive confirmations via e-mail within 24 hours, if a valid e-mail address has been provided. If no e-mail has been provided, or if e-mail sent to you is returned undeliverable, you will receive a confirmation via fax or regular mail within 5–7 business days.

Reservations made via fax or regular mail using the housing reservation form (PDF) will be processed on a first-come basis and confirmed within 5–7 business days via e-mail, if a valid e-mail address has been provided, or by fax or regular mail.

If you do not receive a confirmation of your hotel reservation within 7 days, please contact the ISTE 2011 Housing Bureau at 1.866.229.2386.

Hotels will not be sending individual confirmations—you will be able to use your housing bureau acknowledgment upon check-in as proof of your reservation.

Changes to Your Reservation top

All changes to your reservation must be made by June 10, 2011. Date changes will be made on a space available basis. You can make changes to the name, address, date, special room request, room type, and roommate portions of your reservation online, or you can make any/all changes via e-mail, fax, or mail:

Online: Online Housing Reservation System
E-mail:
Fax: Experient at 1.301.694.5124
Mail: ISTE 2011 Housing Bureau, PO Box 4088, Frederick, MD 21705

Contacting the Housing Bureau top

No telephone reservations will be accepted, but if you have questions about the online system or about housing in general, please call Experient, our housing bureau, toll-free at 1.866.229.2386, or e-mail .

Cancellation Policy top

Any cancellations must be received by the housing bureau by June 10, 2011. You may submit your cancellation in any of the following ways:

Online: Online Housing Reservation System
E-mail:
Fax: Experient at 1.301.694.5124
Mail: ISTE 2011 Housing Bureau, PO Box 4088, Frederick, MD 21705

Cancellations received by April 13, 2011 at 5:00PM EST will not be charged a fee. All cancellations received between April 14 and June 10, 2011, will be subject to a $150 cancellation fee.

If you need to cancel after June 10, 2011, you must do so directly with the hotel and you will be charged according to each individual hotel policy.

Our cancellation policy applies to all reservations, including those made after April 13, 2011. A list of conference hotels and their addresses is available here.

Hotel reservations and conference registration are separate processes—don't forget to register for the conference!