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Housing


Online Reservations (top)

Due to the proximity of the event dates, the conference hotels blocked for ISTE 2013 have all been filled. You can find additional housing options through aRestravel. You may also connect with other participants offering available rooms or looking for roommates on our Conference Ning. Several discussion threads have already started.


Special Affiliate Housing (top)

ISTE affiliates special group housing is now closed.


Fax or Mail Reservations (top)

Fax and mail housing reservations are now closed.

Form processing is subject to standard delays related to handling U.S. mail, and the rooms you request may not be available when your form is received, in which case you will be placed in a hotel based on availability. Faxed or mailed housing forms requesting new reservations must be received at the Housing Bureau no later than May 21, 2013. Do not send housing forms with your conference registration.


Payment Information (top)

All room reservations require a valid credit card with an expiration date of July 2013 or later to process your reservation. Your credit card is required as a guarantee and may be charged in advance of your arrival. Your card will be charged if you cancel after the cancellation deadline or if you fail to show up on your expected arrival date. (Be sure to read the cancellation policy below.) Should you wish to pay by check, please plan to hand carry the check with you to the hotel and provide it at check-in. Do not send any check deposits to the Housing Bureau or the hotels prior to your arrival.

All charges are subject to a 16.75% state and room tax. Some hotels may also attach additional surcharges. Please verify these charges directly with the hotel upon receipt of your acknowledgment. All hotels will require a credit card or an approximated amount of cash upon check-in to cover incidentals for the entire stay.

To avoid phishing scams, please be aware that any company or travel agency contacting you directly is not affiliated with ISTE in any way. While we may contact you for clarification once you've submitted a reservation, ISTE will not contact you by phone, email, fax or mail to sell you a room. Learn more about avoiding housing pitfalls.


Confirmations (top)

Reservations made online will receive confirmations via email within 24 hours if you have provided a valid email address. If you provide no email address, or if an email we sent to you is returned undeliverable, you will receive a confirmation via fax or regular mail within five to seven business days.

Reservations made via fax or regular mail using the housing reservation form will be processed on a first-come basis and confirmed within five to seven business days via email (if you have provided a valid email address) or by fax or regular mail.

If you do not receive a confirmation of your hotel reservation within seven days, please contact the ISTE 2013 Housing Bureau at 1.866.229.2386 or 1.301.694.5243 (international).

Hotels will not be sending individual confirmations—you will be able to use your housing bureau acknowledgment upon check-in as proof of your reservation.


Changes to Your Reservation (top)

You must make any changes to your reservation by May 28, 2013. Date changes will be made on a space-available basis. You can make changes to the name, address, date, special room request, room type and roommate portions of your reservation online, or you can make changes via email, fax or mail:

Online: Online Housing Reservation System
Email: iste@experient-inc.com
Fax: Experient at 1.301.694.5124
Mail: ISTE 2013 Housing Bureau, PO Box 4088, Frederick, MD 21705


Contacting the Housing Bureau (top)

The housing bureau will not accept telephone reservations. However, if you have questions about the online system or about housing in general, please call Experient, our housing bureau, toll free at 1.866.229.2386, or email iste@experient-inc.com.


Cancellation Policy (top)

IMPORTANT: Cancellations will be accepted prior to April 10, 2013, with no cancellation penalty.

Cancellations submitted between 5 p.m. EST April 10, 2013, and 5 p.m. EST May 28, 2013, are subject to a $150 cancellation/processing fee.

The housing bureau must receive cancellations by May 28, 2013 (online, email, fax or mail). After May 28, 2013, cancel directly with your hotel, subject to their cancellation policy.

Failure to arrive on your confirmed arrival date will result in one night's room and tax charged to the credit card provided, and your entire reservation will be cancelled. This policy applies to all reservations, including those made after April 10, 2013.

Access the list of conference hotels and their addresses.

Online: Online Housing Reservation System
Email: iste@experient-inc.com
Fax: Experient at 1.301.694.5124
Mail: ISTE 2013 Housing Bureau, PO Box 4088, Frederick, MD 21705

Note: Hotel reservations and conference registration are separate processes—don't forget to register for the conference!



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